GETTING YOU BACK TO A PAIN-FREE LIFE

BY PROVIDING PERSONALIZED TREATMENT PLANS CUSTOM DESIGNED TO YOUR NEEDS AND GOALS

WHAT TO EXPECT

Our professional therapists will create a personalized treatment plan unique to your diagnosis and individual goals.

Not sure what to expect for your first physical therapy appointment and your future appointments? Please take a moment and review the items provided in the list below:

Prestige_SubmarkV1_2020.png
Prestige_CheckMarkIcon.png
ARRIVAL TIME
Patients should arrive at least 15 minutes early for the first appointment in order to complete all necessary new patient forms.
Prestige_CheckMarkIcon.png
CHECKING IN
Check in with the front desk when you arrive and wait until you receive instruction from our clinicians to begin your exercises or initial eval.
Prestige_CheckMarkIcon.png
IDENTIFICATION
Bring in a photo identification card, like a driver's license or state ID, as well as your insurance card if applicable.
Prestige_CheckMarkIcon.png
INSURANCE
Our team members may go over your specific insurance plan benefits with you. Please note, you may owe a co-pay depending on your plan.
Prestige_CheckMarkIcon.png
EVALUATION
During your first visit, one of our licensed physical therapists will evaluate and determine a treatment plan for you and your needs.
Prestige_CheckMarkIcon.png
CLOTHING TO WEAR
Wearing comfortable clothing that is easy to move around in—like gym clothes—helps our clinicians access your treatment areas.
Prestige_CheckMarkIcon.png
ASSISTIVE DEVICES
If you have any, please bring your medical assistive devices currently being used like a brace, splint, or crutches.
Prestige_CheckMarkIcon.png
SCHEDULING
After your initial evaluation, you may schedule follow-up appointments based on your treatment plan of care.

PATIENT FORMS

For your convenience, our patient forms are available to download below for easy access to print out, complete, and bring with you to your appointment.

Physical%2520Therapy_edited_edited.jpg

INSURANCE AND BILLING

01

Health Insurance

We currently accept Medicare, all TN Medicaid, and most health insurance companies. The benefit Information obtained cannot be considered a guarantee of actual benefits or insurance payment for services rendered. We recommend contacting your insurance company prior to your visit to confirm coverage for therapy services. If you do not have any health insurance, or are out of network, we offer affordable self-pay rates.

02

Billing Your Insurance

We work with each patient to ensure the billing process goes as smoothly as possible and to obtain the necessary referrals for authorizations as we are able. We bill your insurance company (if applicable) on your behalf and work to collect the amount you owe. Please contact your Insurance company to verify your benefit information, including any copays, coinsurance, or deductibles.

03

Insurance FAQs

It is important to know what is covered and what you are responsible for paying out of pocket for therapy services. All bills that are not covered by insurance coverage are due and payable upon receipt and at the time of service. If your account with Prestige is delinquent, it will be turned over to a collection agency. Please see the helpful important information we have provided for you below:

​What is a Deductible?

An amount you pay for medical services before your health insurance begins to pay.

 

What is a Copay?

A fixed amount you pay for medical services at each visit.

 

What is a Coinsurance?

To pay a percentage of your medical services after your deductible has been met.

 

Do you have questions, concerns, or would like more information? Please contact our billing department directly at (931) 722-2778 or billing@prestigephysicaltherapy.com and we will assist you further.

Prestige_SubmarkV4_2020.png

WE ARE WITH YOU EVERY STEP OF THE WAY DURING YOUR ROAD TO RECOVERY

WE VALUE

YOUR FEEDBACK

Have you been a patient at Prestige? We would greatly appreciate your feedback and input of your experience with us, so we may continue to provide, and improve, our quality service and care.